ORDERING AND SHIPPING

Selecting

 

Personal service is key to the success of your chandelier project. Which is why we are there for you at all times – by phone, email or WhatsApp. And, of course, via video conference.

 

We support you in the selection of the right luminaire for you, make suggestions for an individual touch, or talk with you or your interior designer about your personal ideas.

 

We love to create your very personal chandelier together with you. Our design team is excited to hear your thoughts! Write us an email or give us a ring.

 

When it comes to big projects, we advise you personally on-site (worldwide), too. A good alternative, of course, is to send us photos or videos of the rooms.

 

We ensure that your order is 100 per cent in line with your wishes – in terms of size, design and craftsmanship.

 

 

Ordering

 

Once you have selected and ordered your chandelier, we send you an invoice in which we ask you to make an advance payment of 50 per cent. The remaining 50 per cent is to be paid immediately before delivery.

 

In terms of logistics and delivery dates, we completely accommodate your needs – you determine the delivery time and location.

 

We accompany you along the entire journey and support you and your service providers – until your chandelier is hanging and you are fully satisfied.

SHIPPING

WHEN WILL MY ORDER SHIP?

 

As soon as our manufacturer has finalised your luminaires, they are shipped to you on a 3 to 4-day service (Europe mainland). Overland shipping may take longer. We will, of course, send you the tracking number of your shipment so you can trace your order. If you do not receive a shipping number, we will contact you via phone to arrange a delivery date.

 

You can also email us to find out when your order is ready for shipping. We should be able to give you a fairly firm shipping date.

 

HOW ARE THE LUMINAIRES PACKED?

 

All our luminaires are specially packed to cope with the rigours of international shipping. In the unlikely event of any parts arriving damaged, we will send out replacements. Please contact us via email: info@thelightcouture.com

 

DO YOU SHIP INTERNATIONALLY?

 

We frequently ship to international customers, and welcome your business. Please email us with your delivery address and the items you are interested in purchasing. We will then send you a quotation, including door-to-door shipping and purchasing instructions.

 

WHAT IS THE SHIPPING COST?

 

Shipping costs to mainland Europe are included. Shipping costs for the rest of the world are charged according to weight/volume. Please contact us, and we will be happy to tell you a price.

 

WHAT IF MY ORDER IS UNDELIVERABLE?

 

If FedEx, UPS or any of our other carriers are unable to deliver your order due to an incorrect address, the order will be returned to us. At this stage, you will be responsible for any reshipping fees charged to redeliver the package. If you are not available on the delivery day, we will attempt delivery 3 times, and will notify you of such action. After this period, the order is returned to us until you are able to take delivery. A redelivery fee will be charged in this instance.

 

MY ORDER ARRIVED DAMAGED. WHAT HAPPENS NEXT?

 

Please inspect your luminaires as soon as you have received them. If any of the items have been damaged, contact us, and we will replace these items for you. If you are able to take a photograph, we would appreciate this. In some instances, we may collect the damaged item on behalf of our insurance company.